At HIA Insurance Services, a division of Aon - one of the world's leading insurance broking companies, we recognise that satisfied clients are fundamental to our drive to maintain and improve our position as a market leader in Australia. We want to hear from you if you have received exceptional service or you have any comments or suggestions as to how we can improve our products and services. More importantly, we want to hear from you if our products and services do not meet your expectations.
A copy of the Aon Complaints Policy is available here.
We realise that your time is precious which is why we are committed to resolving most complaints within 5 working days. If we cannot resolve your complaint within 5 working days we will contact you and provide you with an estimate as when we will be able to make a decision.
At Aon we also want to hear from you if one of our employees has given you exceptional service or if you have any suggestions as to how we can improve our products and services.
You may lodge your complaint with the HIA Insurance Service's branch nearest to you. A complete list of our branch phone and fax numbers are available here.
You may e-mail us directly, using this link.
If you are not happy with the decision that Aon has made about your complaint you can refer your complaint to the appropriate external dispute resolution scheme. Aon is a member of several schemes and which scheme is appropriate will depend upon the type of complaint and the particular Aon company involved. We will advise you of this in our final decision letter to you, but for your convenience, we have listed the schemes' contact details below:
For complaints relating to: