The Aon Group has always valued the privacy of personal information. From 21 December 2001, we are bound by the Privacy Act 1988 (Cth). It sets out standards to be met in the collection, use, disclosure and handling of personal information.
"Aon Group" means Aon Corporation Australia Limited (ACN 004 756 772) and its Australian related companies.
By using the hiainsurance.com.au website, you agree that we can place cookies on your device as described in this Privacy Statement and our Cookie Notice.
We collect personal information to offer, provide, manage and administer the many financial services and products we and our group of companies are involved in. These include insurance broking and claims management, risk management consulting, other forms of insurance services (including underwriting of insurance products and reinsurance), employee benefits, superannuation and investment advisory services.
If you would like more information on the services and products available please contact us.
We also collect personal information to be able to develop and identify products and services that may interest you, conducting market or customer satisfaction research, developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.
The usual type of personal information collected includes your name, postal or e-mail address, date of birth, financial details etc. We may also need to collect sensitive information about you in relation to life, general and workers compensation insurance, information about your membership of professional or trade associations, health information, sexual preferences and criminal record.
If you do not provide the information requested, we or those involved with the provision of the service or product, may not be able to provide the appropriate type or level of service or product.
We generally collect personal information directly from the relevant individual but in some cases we may collect it indirectly from a third party.
For example, an insured's representative may tell us about other persons wanting the benefit of our service or the relevant product such as a nominated driver, a director or officer or professional or other staff member. Alternatively, we may collect through our own representatives, advisers or another third party, such as loss adjusters, lawyers, insurers health care workers, publicly available sources or witnesses to a claim etc.
We have a duty to maintain the confidentiality of our clients' affairs, including personal information. Our duty of confidentiality applies except where disclosure of personal information is with our client's consent or compelled by law.
We disclose personal information to third parties who we believe are necessary to assist us in providing, managing and administering the services we provide and products we are involved in. For example:
When you provide us with personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their information to us, the types of third parties we may provide it to, the relevant purposes we and the third parties we disclose it to will use it for, and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.
If you collect, use, disclose or handle personal information on our behalf, or receive it from us, you and your representatives must meet the relevant requirements of the National Privacy Principles set out in the Privacy Act 1988 and only use and disclose it for the purposes we agreed to.
Your personal information may be stored in hard copy documents, as electronic data, or in our software or systems. We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. Some of the ways we achieve this are:
We may transfer your personal information overseas where it is necessary for the purposes described above. For example, some insurers are based overseas and we need to provide your personal information to them to arrange your cover.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect, disclose or use it.
We will, on request, provide you with access to information we hold about you, unless there is an exception which applies under the NPPs. Things that may affect a right to access include:
If we don't provide you with access, we will provide you with reasons for the refusal and inform you of any exceptions relied upon.
You can also gain access to correct or update your personal information.
Contact your Aon representative or see our website to get a Personal Information Request Form requesting access. Your request to provide information will be dealt with in a reasonable time and we may recover from you our reasonable cost of supplying you with this information.
If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting your Aon representative or by sending us a completed Personal Information Request Form.
Where lawful and practicable to do so you can deal with us anonymously e.g. general inquiries about the services we can offer you.
We will respond to you as soon as reasonably possible.
For more information on privacy see the Privacy Commissioner's website http://www.privacy.gov.au.