Struggling with Insurance Claims?

Losses come in many forms. Residential construction businesses are exposed to a variety of risks that can result in a loss. These can include theft of tools and/or materials off your building site, storm damage to partially completed works to more complex claims where a 3rd party (such as a neighbour or a subcontractor) alleges that you have caused damage to their property or physical damage.

Insurance is one part of the solution when it comes to managing risks. As a specialist broker to the residential construction industry, the HIA Insurance Services team are experienced in managing claims on behalf of builders. We will engage with you around your loss, explain the claim process and what is required to substantiate a claim, and advocate on your behalf the insurer.

HIA Insurance Services offers insights to help manage and advocate for claims. Our goal is to remove uncertainty and simplify the insurance process, and always proactively advocate for you.

Below is HIA Insurance Services Claims Process

Contact your broker

We will take the time to listen, identify the loss, explain the claims process, and outline the details required to lodge a claim.

Registering your claim

Once your claim document is received and we confirm it has all the required information, we will submit it to your insurer, who will provide a claim number and next steps.

Assessing your claim

The Insurer will review the loss and if required appoint an assessor to investigate and quantify the loss. The assessor will provide a detailed report with recommendations to the insurer. HIA Insurance Services will assist you in understanding this report and provide you with recommended options for next steps

Claims management

The insurer will review the assessor’s report and may provide us with a settlement offer to send to you. If accepted by you, the payment of funds will be made directly into your account.

What else can I do?

As said above, insurance is one solution to managing risks. Here are some suggestions to help reduce the possibility of claims from arising or minimising the impact of a claim in the first place.

• Notify early and notify often: Early notification of claims is important, you can learn more about the benefits of early notification of claims here.
• Educating your team: teaching your onsite and office team how to identify and mitigate risks can help and it is important your team members and subcontractors know their roles in identifying risks.
• Signage on your worksite: clear signage in high traffic areas can assist, a residential construction site can have many people on it at one time, it is important that everyone knows what safety precautions must be taken.
• Create an incident register it is important to have clear and readily available documentation of a claim or incident as this can help when processing or notifying a claim.
• Regular engagement with your Broker: Your broker is there to support your business. You should engage with HIA Insurance Services with respect to any loss you suffer or any loss that a 3rd party alleges that they have suffered.

Claims can be very challenging and how an insurance policy may respond can be complex. As a specialist residential construction broker, HIA Insurance Services can assist your business with managing claims.